We offer 2-day business air shipping for most orders, typically via UPS if available. Please note that “2-day” refers to business days (Monday–Friday) and excludes weekends and holidays. All shipments include real-time tracking so you can monitor your order from dispatch to delivery.
Currently, we only ship within the United States.
Orders placed before 12:00 p.m. MST Monday through Friday will ship the same business day. Orders placed after the 12:00 p.m. cutoff or on weekends, or on federal holidays will ship the next business day.
Shipping and delivery do not occur on weekends or federal holidays. If a holiday falls on a weekday, please add one additional business day to your estimated delivery time. During high-volume holiday seasons, carriers may experience slight delays beyond our control.
Yes, we offer free shipping on all orders over $250 within the United States.
We guarantee that your order will be processed and handed to the carrier according to our shipping schedule. However, once the package is in the carrier’s hands, transit times are subject to their operational conditions and are out of our direct control. If your tracking information shows a significant delay or a delivery issue, please contact us at info@oathsresearch.com and we will do our best to assist.
While we strive to provide expedited air shipping on the vast majority of our catalog, some exclusions may apply based on order size or destination.
We accept major credit cards including Visa, Discover and American Express, and direct bank payments for your convenience. All transactions use end-to-end encryption and our PCI-DSS compliant payment gateway for maximum security.
Simply browse our products, select your desired items and quantities, add them to your cart, and proceed through our secure checkout process.
Due to the nature of our research products, we cannot accept returns of opened or used items as they cannot be resold. However, we are committed to customer satisfaction and product quality.
We WILL provide refunds or replacements for:
- Products that arrive damaged during shipping (photo evidence required within 48 hours)
- Incorrect items shipped (our error)
- Products that do not meet stated specifications or purity standards
- Orders that were not delivered despite tracking showing delivery
- Duplicate orders placed in error (if reported before shipment)
We CANNOT accept returns for:
- Opened or used products
- Products stored improperly after delivery
- Orders canceled after shipment
- Change of mind purchases
If you experience any issues with your order, please contact us immediately at info@oathsresearch.com with your order number, description of the issue, photos if applicable, and batch/lot numbers if quality related.
- We will respond within 24-48 hours
- Quality issues will be investigated promptly
- Approved refunds processed within 5-7 business days
- Replacements shipped at our expense for verified issues
No, there are no restocking fees for products that qualify for returns under our policy.
We occasionally issue store credits. Credits are applied to your account and can be used toward future purchases on our site. Store credits have no cash value and cannot be exchanged for cash, refunded, or transferred to another account. Credits do not expire.
No. Our products are intended exclusively for laboratory research purposes by qualified professionals affiliated with laboratories, universities, or research institutions. They are not intended for human or animal consumption, diagnostic or therapeutic purposes, or as food additives, drugs, or cosmetics.
You must be a qualified and trained professional affiliated with a laboratory, university, or other research institution. You must also be at least 18 years of age to purchase our products.
Yes, we provide certificates of analysis for our products. These documents verify the purity and quality of each batch. You can view all current certificates on our COA’s page.
You are responsible for safe handling, storage, and disposal of our products. Implement necessary industrial hygiene and safety protocols to protect workers from any health and safety hazards. Follow all applicable laws and regulations for handling research chemicals.
Email us at info@oathsresearch.com for any questions or concerns regarding your order, products, or our services.
Please include your order number, a detailed description of your issue, photos if applicable (especially for damaged products), and batch/lot numbers if your inquiry is quality related.
We typically respond to all support emails within 24-48 hours during business days.
Yes, all our products undergo rigorous testing to ensure they meet our quality standards and stated specifications.
Yes, we maintain compliance with all applicable laws and regulations governing the sale and distribution of research chemicals.
Detailed product information, including molecular formulas, specifications, and handling recommendations, is available on each product page. For additional technical questions, contact our support team.